About Us Needleworld are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at mail@needleworld.co.uk. Our Contact details: Needleworld Les Pipots Les Petites Rues St. Lawrence Jersey JE3 1FD United Kingdom Phone: 01534 759475 Fax: Email: mail@needleworld.co.uk Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept cheques from the UK for all orders. All credit card orders are taken securely through PayPal, part of the Ebay company. Information regarding PayPal can be found at www.paypal.com Shipping And Handling All postage/shipping to UK is free. For other areas please see check out. Delivery Schedule We will normally send your order for Needleworld Designed Kits to you in 5 business days . Orders for photokits and special designs will depend on the complexity. An e-mail is sent acknowledging your order or request. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges Needleworld is not VAT registered and VAT is not charged on our products. Credit Card Security All credit card orders are taken securely through Protx or PayPal part of the Ebay company. Information regarding PayPal can be found at www.paypal.com Guarantee We guarantee that we will use quality materials for all our kits. Reaching Us If you need to reach us, please email us on mail@needleworld.co.uk, alternatively, you can call on 01534 759475 (International +44 01534 759475) or fax us on or write to us at Les Pipots Les Petites Rues St. Lawrence Jersey JE3 1FD United Kingdom Privacy Policy Needleworld do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Returns Policy Under "The Consumer Protection (Distance Selling) Regulations 2000" Needleworld follows Regulation 9 "unless the parties agree otherwise, he/she will not be able to cancel the contract under regulation 10 once the performance of the services has begun with his/her agreement".